Returns & Refunds Policy
Effective Date: July 2026
At RESTORE by Race Ecochain Ltd., customer satisfaction is our priority. We take great care in ensuring that every product is thoroughly inspected before dispatch. If, however, you receive a damaged, defective, or incorrect product, we’re here to help.
Please read our Returns & Refunds Policy carefully before placing your order.
Return Eligibility
You may request a return if:
- You received a damaged or defective product.
- You received the wrong item.
- The product has a manufacturing defect.
To be eligible for a return:
- The request must be raised within 7 days of delivery.
- The product must be unused, unwashed, and in its original condition.
- All original tags, labels, accessories, invoices, and packaging must be intact.
Non-Returnable Items
For hygiene and quality reasons, we do not accept returns for:
- Products that have been used or washed.
- Products without original packaging or tags.
- Products damaged due to misuse or improper handling.
- Products purchased during clearance or final sale (unless received damaged or defective).
How to Request a Return
To initiate a return:
- Contact our customer support within 7 days of receiving your order.
- Share your:
- Order Number
- Product Name
- Reason for return
- Photographs of the product (if damaged or defective)
- Our team will review your request and respond within 2–3 business days.
If approved, we will provide instructions for the return process.
Return Pickup
Where available, we will arrange a reverse pickup through our courier partner.
If reverse pickup is not available in your location, you may be requested to ship the product to us. In such cases, we will guide you through the process.
Refund Policy
Once we receive and inspect the returned product, your refund will be processed.
Refunds will be issued to the original payment method used at the time of purchase.
Estimated refund timelines:
- UPI & Wallets: 2–5 business days
- Credit/Debit Cards: 5–7 business days
- Net Banking: 5–7 business days
Actual processing time may vary depending on your bank or payment provider.
Exchange Policy
If you receive a damaged, defective, or incorrect product, we may offer:
- A replacement (subject to product availability), or
- A full refund if a replacement is unavailable.
At present, we do not offer exchanges based on customer preference, such as a change of colour, design, or size after delivery.
Cancellation Policy
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled. In such cases, the order will fall under our Returns & Refunds Policy.
Damaged Shipments
If your package appears damaged or tampered with at the time of delivery:
- Please do not accept the package.
- Inform the delivery partner immediately.
- Contact our customer support within 24 hours with photographs of the package.
This helps us investigate and resolve the issue as quickly as possible.
Return Shipping Charges
If the return is due to:
- A damaged product
- A defective product
- An incorrect item sent by us
RESTORE by Race Ecochain Ltd. will bear the return shipping cost.
For returns not covered under this policy, shipping charges (if applicable) may be the responsibility of the customer.
Important Notes
- Refunds are processed only after the returned product passes our quality inspection.
- We reserve the right to decline return or refund requests that do not meet the conditions outlined in this policy.
- RESTORE by Race Ecochain Ltd. reserves the right to amend this policy at any time without prior notice.
Need Help?
If you have any questions regarding returns, refunds, or exchanges, our customer support team will be happy to assist you.
RESTORE by Race Ecochain Ltd.
Email: restore@raceecochain.com
Phone: +91 87968 17003
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)
Address: 56/33, Site-IV, Sahibabad Industrial Area, Ghaziabad – 201010, Uttar Pradesh, India
