At RESTORE by Race Ecochain Ltd., we are committed to delivering your order safely and on time. Every order is carefully packed to ensure your products reach you in excellent condition.
Order Processing
Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During festive seasons, sales, or promotional events, processing times may be slightly longer.
Shipping Coverage
We currently deliver across India.
If your location is serviceable by our courier partners, your order will be delivered to your doorstep.
Estimated Delivery Time
Delivery timelines may vary depending on your location.
Location
Estimated Delivery
Metro Cities
2–5 Business Days
Tier 2 & Tier 3 Cities
3–7 Business Days
Remote Locations
5–10 Business Days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
Free Shipping may be offered on eligible orders during promotions or above a specified order value.
If applicable, shipping charges will be calculated and displayed during checkout before payment.
Order Tracking
Once your order has been shipped, you will receive:
Shipping confirmation via Email or SMS
Tracking ID
Courier partner details
Tracking link (where available)
You can use the tracking information to monitor your shipment until delivery.
Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to:
Incorrect address
Incorrect contact details
Customer unavailable
Refusal to accept delivery
the shipment may be returned to us. Re-shipping charges, if applicable, may be borne by the customer.
Address Changes
Please ensure your shipping address and contact details are accurate while placing your order.
If you need to modify your shipping address, contact our customer support before your order is dispatched. Once shipped, we may not be able to make changes.
Damaged or Tampered Packages
If your package appears to be damaged, opened, or tampered with at the time of delivery:
Do not accept the package.
Inform the delivery partner immediately.
Contact our customer support within 24 hours of the delivery attempt.
Please share photographs of the package to help us investigate the issue.
Delayed Deliveries
While we make every effort to ensure timely delivery, delays may occasionally occur due to:
Extreme weather conditions
Natural disasters
Government restrictions
Public holidays
High order volumes
Courier network disruptions
We appreciate your patience in such situations.
International Shipping
At present, RESTORE by Race Ecochain Ltd. ships only within India.
International shipping services may be introduced in the future.
Need Assistance?
If you have any questions regarding your shipment, please get in touch with us.
